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The Oak Floors Online Company was established after extensive research into the industry and experiencing the challenge of trying to buy an oak floor from the high street. The hurdles that we faced and experienced compelled us to source a better way for the public to buy their own Oak Flooring requirements, and then to successfully and efficiently provide this service ourselves.
We have been trading online for 9 years now and have established many business relationships, one of which is with a Builders and Timber Merchant that can produce anything our customers require within the Oak Flooring product range. Some of the ‘special’ items and product lines may take a little longer to import or manufacture but Oak Floors Online can get them.
We at Oak Floors Online can supply top quality Solid and Engineered Oak Floor boards in widths up to 240mm wide and up to 21mm thick from stock in various finishes. The thickest Engineered boards incorporate a solid top wear layer or face of 6mm Oak hardwood. This ensures the same wear qualities and durability of a Solid Oak board whilst offering far greater stability and a bigger range of fitting possibilities than Solid Oak.
We have access to very large stocks of Oak Flooring, so no matter what quantity you require, please let us have your enquiry and we’ll make every effort to help you.
The Oak Floors Online Company specialises in top quality Oak flooring and prides itself on over-delivering when it comes to customer service and quality of product.
We don’t believe in the “we sell it to you and goodbye” mentality of most online companies, and prefer to build lasting relationships with our customers through empathy and complete customer satisfaction from dealing with us. Referrals are very important to us and make up over 65% of our business.
We offer free advice and assistance where we can regarding Oak Flooring, to anyone who wants it because we appreciate the power of ‘word of mouth’ advertising via personal referrals. We believe in helping others and the rule of ‘Law of Attraction’. This means that we believe that if we help others, others will help us.
We will deal with and assist the DIY sector, the General Public, Self Builders, Builders, Architects, Designers, Developers and anyone else who wants a quality floor at the most competitive price available in today’s market.
When looking at our products against someone else’s, please compare like with like, so we can assure you of a quality product at very competitive rates. Many companies will try to confuse you with their own ‘brand’ names but at the end of the day there are only a limited number of grades of oak available, and we want to be totally transparent with what we supply.
We supply a full and complete range of Solid and Engineered Oak Floor boards, the 15mm and 21mm Engineered being suitable for use with underfloor heating systems when fitted appropriately and correctly, and maintained correctly thereafter. The beauty of the Engineered boards is that once laid you cannot tell the difference between these and solid wood but you have all the advantages of the extra stability that the Engineered offers.
We are here to help and answer any questions as our philosophy is to have happy clients and customers who’ll refer us to their colleagues and friends with confidence.
Please feel free to contact us about any relevant matter concerning your Oak Floor requirements at firstname.lastname@example.org.
We at Oak Floors Online pride ourselves with over-delivering on Customer Service and Customer Satisfaction. Yes, from time to time there will be mistakes and human error from either party, but we don’t believe in dwelling on mistakes (or worse still sitting on them and waiting for them to sort themselves out), we believe in taking action and sorting any such challenge out as fast as is humanly possible.
We make every effort to respond to every email enquiry within 18 hours of it arriving during weekdays (sometimes longer over the weekend) and do our utmost to deal with your telephone enquiries immediately. We understand that you don’t want to be sitting around waiting for an answer to your enquiry, and that’s why you have access to our specialist’s mobile number on the website.
We realise that without customers such as you, our future would be uncertain, and that’s why we offer such competitive rates and quality products, along with super efficient delivery, Nationwide in the UK.
Delivery is normally within 3-5 days but we can sometimes arrange overnight for urgent cases.
PLEASE NOTE THAT ALL DELIVERIES REQUIRE SOMEONE TO BE ON SITE TO ACCEPT AND ALSO THAT THE COURIER DRIVERS ARE ONLY INSURED TO DELIVER ‘KERBSIDE’ AS IT’S CALLED. This means that you must arrange someone on site yourself if you want the cartons of flooring carried indoors. Each carton weighs approx 30-38kg.
Samples are posted out completely free of charge, along with any other relevant material that we feel may be useful for you. Full fitting instructions are available upon request but are easily printable from this website under ‘Fitting Instructions’.
Site visits can be arranged if necessary but obviously we have to be realistic regarding cost and time involved.
Our current customer list is made up of over 65% referrals from satisfied customers, and a recent survey has proven that 97% of previous customers would recommend us, so we must be doing something right.
Right from your first enquiry, no matter how big or small it may be, we will always make the effort to put ourselves in your shoes as the paying customer, so that we may assist you in the best possible way and in the least possible time. We will always be honest with you and if we feel you can get a better deal on a certain product somewhere else, we will tell you so. That doesn’t often happen though! :)
With regards to other services that we could offer, we’ve been asked about providing a fitting service and, whilst we have been able to help in some areas, we prefer for each customer to source their own fitter because logistically we are not structured to offer this service Nationwide. Please ask though, and we’ll do our best to assist.
It’s a simple process really, and all you need to do is a little research about your potential fitter and ask about his or her previous work. If at all possible, ask to see some completed installations that they’ve done previously and for the opportunity to speak with one or two of their past clients.
The worst thing that could possibly happen for you is that you buy your beautiful new Oak Floor and then get it fitted incorrectly. We can supply you with complete fitting instructions, so that you can check out for yourself what needs to be done for a great end result.
Having said all that, please enquire and we’ll be glad to help if we can. More advice on choosing a good fitter is available under the heading 'Choosing A Fitter' on the left of this page.
If you don't believe what’s been stated above, the only way to test out our excellent service is to make an enquiry or place an order.
NB: Orders for Oak Skirting & Oak Architrave (and some other oak mouldings) may take longer to deliver because of the required machining and production time.
Internet Authentication is an industry-wide initiative that allows Visa, MasterCard and Maestro issuers to request that cardholders buying from websites enter a password to verify that they're the genuine cardholder. This automatically verifies their identity and authenticates the card, so secure payment can be made with confidence for both customer and supplier.
Internet Authentication can help protect against online fraud and reduce the likelihood of fraudulent transactions, allowing you to trade online more safely.