Terms And Conditions

The Warranties described below are given to the original purchaser only, and are subject to the procedures, limitations, disclaimers, and exclusions set forth herein. 

The Warranties cover only approved product applications as recommended by the Oak Flooring supplier, OakFloorsOnline.co.uk and Talbot Timber Ltd. This warranty only covers residential usage of the product. Solid and engineered floors are manufactured in accordance with accepted industry standards, which permit a defect tolerance not to exceed 5%. The defects may be of a manufacturing or natural type. This 5% allowance is not valid under this warranty and it is the owner’s and installer’s responsibility for all products after installation. This warranty applies only to material in excess of 5% that is deemed to be defective. The conditions of this warranty shall only apply when the proper installation procedures provided are followed.

Installer and Purchaser Responsibility
It is crucial that all installations are done in compliance with the procedures outlined in the company’s installation and maintenance instructions provided. Failure to install in accordance with the instructions and to properly maintain as recommended will void all warranties. No warranty coverage is provided for flooring that contains obvious defects of any kind that were installed nonetheless.
It is the installer’s and purchaser’s responsibility to set aside pieces with visible defects and to not use them. Make sure that the flooring meets the purchaser’s expectations prior to installation.
Likewise, it is the installer and purchaser’s responsibility to check that the moisture content of the uninstalled flooring is within the acceptable range prior to installation. The installer and purchaser are also responsible for ensuring that the subfloor has acceptable moisture content and that the relative humidity conditions at the site are suitable prior to installation.
It is the installer and purchaser’s responsibility to inspect the flooring prior to installation and to install the floor in a random and harmonious mix, and with good workmanship. Oak Flooring is a natural product and variations of shade and finish are expected and accepted by the purchaser.
This warranty does not apply to claims made on pieces of flooring installed with color/grain variation and this warranty does not cover poor workmanship by the installer.
Once the flooring has been installed, the installer and purchaser have deemed the flooring acceptable and the company assumes no further responsibility for defects visible at the time of installation or therafter.

Guarantees 
Our Lifetime Quality Guarantee – The lifetime quality guarantee is dependent on the flooring being installed by a qualified fitter and in accordance to our fitting instructions. No refund will be offered if the flooring is subjected to excess heat, moisture, or humidity because these extremes will affect the Oak Floor’s performance and dimensional stability. No terms of warranty can be offered for problems arising from these causes or any other that may subject the flooring to unusual and extreme conditions that are known to affect the structure and dimensional movement of a natural product like wood flooring.

This lifetime guarantee covers defects in materials and workmanship regarding the flooring product only, and does not apply to other products used, their effect upon the flooring, or other costs incurred by the owner/installer.

Our Satisfaction Guarantee – Any returned flooring for refund must be in a re-saleable condition and re-packed and banded within the original cartons it was supplied.

If there is any doubt regarding product quality and acceptability when the delivery arrives, before any permanent installation takes place, the flooring should be laid out without fixing down and inspected prior to any installation work. This is an acceptable appearance guarantee only and the quality of the flooring is covered by our Lifetime Quality Guarantee detailed above.
By fitting the flooring supplied, acceptance of suitability and quality is determined.

On return of the product, because an external courier is used, no refund can be provided for delivery or return charges.

Our Value For Money Guarantee – Documented proof of grade and source are required from the supplier of the flooring that our product is being compared with, before any agreement about the refund can be made. An up-to-date finished floor image and sample are also required, so that we can compare the finished appearance and quality of machining against our product. 
We are confident that no other company within the UK can offer a similar quality as ourselves at better rates.

Extra Info Ref Guarantees – 
No compensation, discount or refund will be offered for any indirect costs such as installation charges, delivery charges, labour charges, inspection charges etc…
Any claim must be formalised in a written letter and must be submitted to the seller along with the original receipt for the goods supplied.

The above guarantees do not apply to products that have been subjected to excess wear and tear or treated in an adverse manner not common with the use of wood flooring. Surface defects and general scratches must be expected and accepted after the flooring is installed and used normally, so no compensation will be offered for this type of common usage appearance.

The above guarantees apply only to the purchaser of the product. These guarantees cannot be ‘passed on’ to other owners.

Additional Warranty Disclaimers and Exclusions 
In addition to all the above stated warranty disclaimers and exclusions, this warranty shall not apply to all of the following:>

• Water damage to the flooring caused by broken or leaking pipes

• Damage to the flooring caused by flooding, other natural disasters, and Acts of God

• Damage to the flooring caused by improper handling, shipping and storage>

• Installation of the flooring in an environment outside of the 35% to 55% relative humidity range

• Installation of the flooring on a moist, damp, wet, leaking or otherwise unsuitable subfloor

• Improper alterations and maintenance of the original manufactured product

• Failure to follow all the manufacturer’s written installation and maintenance instructions

• And no warranties shall apply to any product or products designated and sold as clearance or non-standard items. Any product or products so designated are sold “as is”.

If in the unlikely event any portion of your floor should fail with respect to the provisions of these warranties, the flooring will be replaced (material only), at no cost to the original purchaser, with the same product or another product of equal value. Claims must be filed within the warranty coverage period and receipt verifying date of purchase and the ownership of the products will be required. The company warranties are not transferable and the warranties are valid ONLY if the owner can provide an original proof of purchase. The company reserves the right to have a designated company representative inspect the floors and remove samples for technical analysis. No distributor, installer, retailer, agent or employee has the authority to alter the obligations or limitations of any company warranty.

Prices, Availability & Delivery

• Prices quoted within this website are subject to the current rate of Vat. Normally we will quote for the exact amount asked for because we have no way of knowing whether or not the enquiry includes extra for cutting and wastage. The actual number of full cartons will need to be confirmed at time of order, by the person who places that order.
  
• Because prices of oak can fluctuate depending on currency exchange rates and shippings costs, every quotation is provided with prices relevant at time of enquiry. We strive to pass on any reduction in cost price to our customers but likewise we have to also pass on increases too, for obvious business reasons. We can hold prices quoted for 3 months from quotation date only.

• Demand can have an effect on stock, so please always check availability beofre committing to any time schedules for your project.

• We use external couriers for 95% of our deliveries throughout the UK, so there must be someone 'on-site' to accept delivery and help with offload. We can arrange for the courier to phone ahead to give some notice of arrival but we as the supplier can accept no responsibility for delivery failure for any reason. Repeat deliveries may be charged again.

Other

Exposure of oak flooring to direct sunlight will alter the color of the floor and could possibly cause movement of the floor boards in some extreme cases. This is a natural reaction for wood floors which is not considered a defect and not covered by the warranty. Use curtains, blinds, drapes or other suitable means to protect the floor from direct exposure to sunlight.

It must be understood and accepted that an Oak Floor is a natural product that will react/respond to the conditions it is subjected to, so excess heat, moisture, or humidity will effect the Oak Floor’s performance and dimensional stability. No terms of warranty can be offered for problems arising from these causes.

Site Terms

By visiting or using this site, you agree to and accept these terms.

Indemnity: It is a condition of use of this site that you agree to indemnify OakFloorsOnline and Talbot Timber Ltd, their officers, agents, suppliers and partners against liability, costs, expenses and damages arising from your use of the site and content.

Information: Information on this site is posted in good faith and updated periodically but OakFloorsOnline, nor Talbot Timber Ltd can guarantee its accuracy. Neither can suitability of any product be confirmed by information within this site.

Changes: OakFloorsOnline and Talbot Timber Ltd reserve the right to change or modify the site at any time without prior notice.

Copyright: It is a condition of use of the site that you agree that all information and site content provided to you during the use of the site or generated after use of the site are the property of OakFloorsOnline and Talbot Timber Ltd. Your access to the site does not give you permission to reproduce or distribute material from it, except for your own personal and non-commercial use. By using the site, you agree not to copy, modify, distribute or create derivatives of this site's content.

Links: Oak FloorsOnline and Talbot Timber Ltd accept no responsibility for links to other sites from this site.

Supply: The supply of all or any product and services is subject to availability, and may be withdrawn at any time without notice.

Law & Jurisdiction: These site terms will be governed by UK Law and any dispute subject to the jurisdiction of UK courts.