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sales@oakfloorsonline.co.uk
About Us
The Oak Floors Online Company was established after extensive
research into the industry and experiencing the challenge of
trying to buy an oak floor from the high street. The hurdles
that we faced and experienced compelled us to source a better
way for the public to buy their own Oak Flooring requirements,
and then to successfully and efficiently provide this service
ourselves.
We have been trading online for 9 years now and have established
many business relationships, one of which is with a Builders and
Timber Merchant that can produce anything our customers require
within the Oak Flooring product range. Some of the ‘special’
items and product lines may take a little longer to import or
manufacture but Oak Floors Online can get them.
We at Oak Floors Online can supply top quality Solid and
Engineered Oak Floor boards in widths up to 189mm wide and up to
21mm thick from stock in various finishes. The thickest
Engineered boards incorporate a solid top wear layer or face of
6mm Oak hardwood. This ensures the same wear qualities and
durability of a Solid Oak board whilst offering far greater
stability and a bigger range fitting possibilities than the
Solid Oak.
We have access to very large stocks of Oak Flooring, so no
matter what quantity you require, please let us have your
enquiry and we’ll make every effort to help you.
The Oak Floors Online Company specialises in top quality Oak
flooring and prides itself on over-delivering when it comes to
customer service and quality of product.
We don’t believe in the “we sell it to you and goodbye”
mentality of most online companies, and prefer to build lasting
relationships with our customers through empathy and complete
customer satisfaction from dealing with us. Referrals are very
important to us and make up over 65% of our business.
We offer free advice and assistance where we can regarding Oak
Flooring, to anyone who wants it because we appreciate the power
of ‘word of mouth’ advertising via personal referrals. We
believe in helping others and the rule of ‘Law of Attraction’.
This means that we believe that if we help others, others will
help us.
We will deal with and assist the DIY sector, the General Public,
Self Builders, Builders, Architects, Designers, Developers and
anyone else who wants a quality floor at the most competitive
price available in today’s market.
When looking at our products against someone else’s, please
compare like with like, so we can assure you of a quality
product at very competitive rates. Many companies will try to
confuse you with their own ‘brand’ names but at the end of the
day there are only a limited number of grades of oak available,
and we want to be totally transparent with what we supply.
We supply a full and complete range of Solid and Engineered Oak
Floor boards, the 15mm and 21mm Engineered being suitable for
use with underfloor heating systems when fitted appropriately
and correctly. The beauty of the Engineered boards is that once
laid you cannot tell the difference between these and solid wood
but you have all the advantages of the extra stability the
Engineered offers.
We are here to help and answer any questions as our philosophy
is to have happy clients and customers who’ll refer us to their
colleagues and friends with confidence.
Please feel free to contact us about any relevant matter
concerning your Oak Floor requirements.
Our Services
We at Oak Floors Online pride ourselves with over-delivering on
Customer Service and Customer Satisfaction. Yes, from time to
time there will be mistakes and human error, but we don’t
believe in dwelling on mistakes or worse still sitting on them
and waiting for them to sort themselves out. We believe in
taking action and sorting any such challenge out as fast as is
humanly possible.
We make every effort to respond to every email enquiry within 18
hours of it arriving during weekdays (sometimes longer over the
weekend) and do our utmost to deal with your telephone enquiries
immediately. We understand that you don’t want to be sitting
around waiting for an answer to your enquiry, and that’s why you
have access to our specialist’s mobile number on the website.
We realise that without customers such as you we are ‘dead in
the water’, and that’s why we offer such competitive rates and
quality products, along with super efficient delivery,
Nationwide in the UK.
Delivery is normally within 3 days but we can also arrange
overnight for urgent cases.
PLEASE NOTE THAT ALL
DELIVERIES REQUIRE SOMEONE TO BE ON SITE TO ACCEPT AND ALSO THAT
THE COURIER DRIERS ARE ONLY INSURED TO DELIVER ‘KERBSIDE’ AS
IT’S CALLED. This means that you must arrange someone on site
yourself to carry the cartons of flooring indoors. Each carton
weighs approx 30kg.
Samples are posted out completely free of charge, along with any
other relevant material that we feel may be useful for you. Full
fitting instructions are available upon request but are easily
printable from this website under ‘Fitting Instructions’.
Site visits can be arranged if necessary but obviously we have
to be realistic regarding cost and time involved.
Our current customer list is made up of over 65% referrals from
previous satisfied customers, so we must be doing something
right.
Right from your first enquiry, no matter how big or small it may
be, we will always make the effort to put ourselves in your
shoes as the paying customer, so that we may assist you in the
best possible way and in the least possible time. We will always
be honest with you and if we feel you can get a better deal on a
certain product somewhere else, we will tell you so. That
doesn’t often happen though! :)
With regards to other services that we could offer, we’ve been
asked about providing a fitting service and, whilst we have been
able to help in some areas, we prefer for each customer to
source their own fitter because logistically we are not
structured to offer this service Nationwide. Please ask though,
and we’ll d our best to assist.
It’s a simple process really, and all you need to do is a little
research about your potential fitter and ask about his or her
previous work. If at all possible, ask to see some completed
installations that they’ve done previously and for the
opportunity to speak with one or two of their past clients.
The worst thing that could possibly happen for you is that you
buy your beautiful new Oak Floor and then get it fitted
incorrectly. We can supply you with complete fitting
instructions, so that you can check out for yourself what needs
to be done for a great end result.
Having said all that, please enquire and we’ll be glad to help
if we can.
Other than what’s been stated above, the only way to test out
our excellent service is to make an enquiry or place an order.
We look forward to
receiving it and helping you!
Contact Us:
By telephone on: 0845 459 3073
By email at:
sales@oakfloorsonline.co.uk
Or via the webform by
clicking
HERE
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