sales@oakfloorsonline.co.uk

Terms and Conditions

The Warranties described below are given to the original purchaser only, and are subject to the procedures, limitations, disclaimers, and exclusions set forth herein.

The Warranties cover only approved product applications as recommended by the Oak Flooring supplier, OakFloorsOnline.co.uk. This warranty only covers residential usage of the product. Solid and engineered floors are manufactured in accordance with accepted industry standards, which permit a defect tolerance not to exceed 5%. The defects may be of a manufacturing or natural type. This 5% allowance is not valid under this warranty and it is the owner’s and installer’s responsibility for all products after installation. This warranty applies only to material in excess of 5% that is deemed to be defective. The conditions of this warranty shall only apply when the proper installation procedures provided are followed. This warranty shall not apply to solid oak floors that are installed in a basement, directly on a concrete slab that has more than 10% moisture content, onto a substandard OSB (pressed wood) floor, nor in a room equipped with an in-floor radiant heating system for boards over 90mm wide. All guidelines in the underfloor heating section must be strictly adhered to for this warranty to apply.

Installer and Purchaser Responsibility
Should you wish to return the flooring after having received a sample and confirming the order we will only be able to refund the cost of the flooring less a restocking charge of 20%, and not the transport cost. It is crucial that all installations are done in compliance with the procedures outlined in the company’s installation and maintenance instructions provided. Failure to install in accordance with the instructions and to properly maintain as recommended will void all warranties. No warranty coverage is provided for flooring that contains obvious defects of any kind that were installed nonetheless. It is the installer’s and purchaser’s responsibility to set aside pieces with visible defects and to not use them. Make sure that the flooring meets the purchaser’s expectations prior to installation. Likewise, it is the installer and purchaser’s responsibility to check that the moisture content of the uninstalled flooring is within the acceptable range of 6% to 9% prior to installation. The installer and purchaser are also responsible for ensuring that the subfloor has acceptable moisture content and that the relative humidity conditions at the site are suitable (35% to 55% relative humidity) prior to installation. It is the installer and purchaser’s responsibility to inspect the flooring prior to installation and to install the floor in a random and harmonious mix, and with good workmanship. Oak Flooring is a natural product and variations of shade and finish are expected and accepted by the purchaser. This warranty does not apply to claims made on pieces of flooring installed with color/grain variation and this warranty does not cover poor workmanship by the installer. Once the flooring has been installed, the installer and purchaser have deemed the flooring acceptable and the company assumes no further responsibility for defects visible at the time of installation or moisture/humidity problems.

Guarantees
Our Lifetime Quality Guarantee – The lifetime quality guarantee is dependent on the flooring being installed by a qualified fitter and in accordance to our fitting instructions. No refund will be offered if the flooring is subjected to excess heat, moisture, or humidity because these extremes will affect the Oak Floor’s performance and dimensional stability. No terms of warranty can be offered for problems arising from these causes or any other that may subject the flooring to unusual and extreme conditions that are known to affect the structure and dimensional movement of a natural product like wood flooring.

This lifetime guarantee covers defects in materials and workmanship regarding the flooring product only, and does not apply to other products used, their effect upon the flooring, or other costs incurred by the owner/installer.

Our Satisfaction Guarantee – Obviously any returned flooring must be in a re-saleable condition and re-packed and banded within the original cartons it was supplied.

If there is any doubt regarding product quality and acceptability when the delivery arrives, before any permanent installation takes place, the flooring should be laid out without fixing down and inspected prior to any installation work. This is an acceptable appearance guarantee only and the quality of the flooring is covered by our Lifetime Quality Guarantee detailed above.
By fitting the flooring supplied, acceptance of suitability and quality is determined.

On return of the product, because an external courier is used, no refund can be provided for delivery or return charges.

Our Value For Money Guarantee – Documented proof of grade and source are required from the supplier of the flooring that our product is being compared with before any agreement about the refund can be made. An up-to-date finished floor image and sample are also required, so that we can compare the finished appearance and quality of machining against our product.
We are confident that no other company within the UK can offer a similar quality as ourselves at better rates.

Extra Info Ref Guarantees –
No compensation, discount or refund will be offered for any indirect costs such as installation charges, delivery charges, labour charges, inspection charges etc…
Any claim must be formalised in a written letter and must be submitted to the seller along with the original receipt for the goods supplied.

The above guarantees do not apply to products that have been subjected to excess wear and tear or treated in an adverse manner not common with the use of wood flooring. Surface defects and general scratches must be expected and accepted after the flooring is installed and used normally, so no compensation will be offered for this type of common usage appearance.

The above guarantees apply only to the purchaser of the product. These guarantees cannot be ‘passed on’ to other owners.



Additional Warranty Disclaimers and Exclusions
In addition to all the above stated warranty disclaimers and exclusions, this warranty shall not apply to all of the following:

• Water damage to the flooring caused by broken or leaking pipes

• Damage to the flooring caused by flooding, other natural disasters, and Acts of God

• Damage to the flooring caused by improper handling, shipping and storage

• Installation of the flooring in an environment outside of the 35% to 55% relative humidity range

• Installation of the flooring on a moist, damp, wet or leaking or otherwise unsuitable subfloor

• Improper alterations and maintenance of the original manufactured product

• Failure to follow all the manufacturer’s written installation and maintenance instructions

• And no warranties shall apply to any product or products designated and sold as clearance or non-standard items. Any product or products so designated are sold “as is”.

If in the unlikely event any portion of your floor should fail with respect to the provisions of these warranties, the flooring will be replaced (material only), at no cost to the original purchaser, with the same product or another product of equal value. Claims must be filed within the warranty coverage period and receipt verifying date of purchase and the ownership of the products will be required. The company warranties are not transferable and the warranties are valid ONLY if the owner can provide an original proof of purchase. The company reserves the right to have a designated company representative inspect the floors and remove samples for technical analysis. No distributor, installer, retailer, agent or employee has the authority to alter the obligations or limitations of any company warranty.

After Completion Of The Installation:

• At completion of the installation, vacuum thoroughly and clean the floor with proper wood flooring cleaner on a soft, cloth mop. Then carefully wipe the surface clean to remove loose dirt or soil, making sure there are no abrasive materials on the surface that could scratch the floor.

• Reinstall all base and/or quarter round moldings. Nail the moldings into the wall, not the floor.

• Install any transition pieces that may be required, such as reducers, T-moldings and stair nosing.

• Keep several spare boards from the installation in the event of future repairs and maintenance

Prices, Availability & Delivery

• Prices quoted within this website are based on minimum quantity orders of 30 m2. For smaller or larger quantities, there may be an increase or decrease in cost. Please include the amount within your initial enquiry so that we can price accordingly and accurately. If your required amount differs from your original enquiry, OakFloorsOnline may alter your quotation to suit.   

• Due to shipping and supply challenges that arise from time to time, some stock may be unavailable at point of request. The sales team at OakFloorsOnline will always advise you of the current availability of stock.

• All prices quoted and offered within this website and by telephone or email contact, are subject to the current rate of Vat.

• All prices quoted and offered within this website and by telephone or email contact, are subject to an additional delivery charge. This charge will vary depending on the delivery address required but the average within the UK is £75.00.

• Delivery will normally be carried out by an external haulier or freight company, so someone must be on site to receive the goods as arranged on order. The delivering company will not be liable or responsible for offloading the goods on delivery, and no credit can be offered on delivery failures for whatever reason. Should a delivery fail for reasons caused on site, additional delivery costs will be added for deliveries thereafter.

Floor Care and Maintenance Guidelines

• Remove loose dirt and grit from the floor on a routine basis using a soft broom or vacuum. It is important that abrasives are removed from the flooring because they can scratch the floor finish.

• Promptly wipe up liquid or food spills with a soft, clean cloth.

• The floor can be cleaned with a clean and dry soft cloth. DO NOT use a wet mop, damp mop or use water to clean the floor unless you are using one of the recommended maintenance kits.

• It is recommended that area rugs are placed in kitchen areas and high traffic areas. Ensure that the rugs used are made of a breathable material so that moisture can escape (i.e. do not use rugs with a vinyl or solid rubber backing).

• Equip rolling furniture with soft rubber chair casters and fit furniture legs with felt tips. Always use a dolly and protective sheets of plywood when moving heavy objects, furniture or appliances. Never roll or slide objects directly on the floor.

• Place mats at outside entrances, and clean shoes on mats before walking on the floor so as to avoid tracking dirt and abrasives onto the floor.
  • Do not walk on the floor in shoes with spiked or damaged heels or sport shoes with spikes or cleats.

• Keep pets nails trimmed to avoid scratching the floor and their paws clean and free of dirt.

• Use curtains, blinds, drapes or other suitable means to protect the floor from direct exposure to sunlight. Exposure of the flooring to the sunlight will alter the color of the floor and could possibly cause movement of the floor boards in some extreme cases. This is a natural reaction for wood floors which is not considered a defect and not covered by the warranty.

It must be understood that an Oak Floor is a natural product that will behave and react/respond to the conditions it is within and subjected to, so excess heat, moisture, or humidity will effect the Oak Floor’s performance and dimensional stability. No terms of warranty can be offered for problems arising from these causes.